Well before they even get near your home, you need to ask them 7 easy questions to determine whether they are a genuine carpet cleaning professional or ‘after a quick buck’. So, here are the things you need to ask yourself:
Train Yourself Before Letting a Carpet Cleaning Professional in Your Home!
I know it sounds a bit crazy right – but training yourself for carpet cleaning is the first step. I mean you can hire a carpet cleaning professional company that has guys with no training. So it can be that important right? Unfortunately this is common place in the carpet cleaning industry. You see, it is very technical indeed and not as easy as you think. The wrong chemistry can be disastrous to your flooring.
Couple of questions: What is pre-spray or pre-treatment mean? How high of Ph. can void the warranty on my carpet? How long is to long for my carpet to say wet 2 hours 6 hours? Ok, you’re not going to know all the answers. But at Sweettouch Carpet Cleaning we are going to answer some of those questions to help you be informed. It’s this critical knowledge of chemistry and the understanding of the cleaning process that insures a safe environment. Even after 7 years in the carpet business and 33 yrs. as a professional I am still learning something new every day.
2# Is your carpet cleaner certified by any trade associations?
A trade association like the IICRC Institute of Inspection Cleaning and Restoration Certification or National Carpet Cleaners Association is a governing body that has specific training for the industry. A good carpet cleaning professional should be part of. There are in depth industry exams just to pass. There are over 1,300 carpet cleaners without any certifications or insurances in the industry. So please take the time to read about the outfit before letting them in to your home. Hiring Sweettouch Carpet Cleaning means you’re hiring a certified carpet cleaning professional.
3# What about the equipment? Its Portable or Truck Mount
This is a contentious issue, as most companies will say that ‘their’ system is the best. They show up with a machine on a trailer or a portable. It is an industry fact that a truck mount system is the most recommended. Shaw the manufacture of most carpets say truck mount. Having the right system will clean your carpet much better and leave it much drier. But how do you know what ‘the most powerful system’ really is? It’s quite easy.
You see, the most powerful systems are NOT a machine we plug in to your home’s electric socket or a rug doctor (despite what the company says). At Sweettouch Carpet Cleaning we offer the most powerful equipment available. They generate much more suction, pressure and heat than any electrical machine or portable equipment- this is a 100% fact. We call it a ‘mobile cleaning plant’ because it is independent and even contains the waste tanks so nothing is poured down your sink or toilet – filling it with grit particles. We have commercial truck mounts and a trained carpet cleaning professional to operate it.
4# What about money back guarantee?
If they don’t offer some type of guarantee – then they don’t desire your business. It means they want to take your money and say goodbye. Any genuine professional will clean an area for you and if you don’t think there is any difference, then we will not charge you a penny. If you are happy then we will carry on’. But even if the job is completed and there is a clear issue, and you are not happy for whatever reason, then they should refund all your money. Real professionals only want to please people and have clients who recommend their services. Sweettouch Carpet Cleaning has 100% Guarantee!
5# Does your carpet cleaner have the proper insurance?
If your carpet cleaning guys says nothing or I got a bond – then they haven’t got anything! It costs money of course to have great insurance, but is critical in not only covering them – but also you. You see, if there is no cover, and an issue arises – what are they going to do? Sweettouch Carpet Cleaning is fully insured with 2,000.000 in coverage.
THIS IS WHY IT’S IMPORTANT.
Even if the cleaning company say ‘yes’ to have insurance – have they got the right insurances? You would be surprised to hear that there are large amounts of Carpet Cleaning Companies who DO NOT have the right insurance. They may say that they have ‘liability insurance’, well guess what? That’s not going to cover you. Yes it will cover your home – but it will not cover your furnishings that the cleaning company is ‘cleaning’. Sweettouch Carpet Cleaning Does!
This type of cover is called ‘Treatments Risk’ insurance. This is what covers you. Unfortunately, for the cleaning companies that actually do have insurance and think this is enough are completely oblivious to the huge risk that they are taking. These companies are usually domestic cleaning companies or fly by night cleaners – who ‘add on’ a service of ‘carpet cleaning’ etc. to their list of services – without even realizing that they have no cover. This usually goes hand in hand with no training too – but we have already mentioned this above!
6# Make sure your price fixed, with no hidden extras?
Some companies are quite unethical (what’s new right). What can happen a lot is a system called ‘Bait and Switch’ an illegal practice indeed. First they advertise an incredibly cheap price (let’s say $10 a room), to bait you in to ringing them. You ask ‘is that all I am going to pay’ and they say yes of course. What happens next is quite shocking, but when they get to your home they ‘demonstrate’ a so called clean, then demonstrate another clean (slightly different processes) which is much better. BUT if you want the better clean then you are pressurized in to going for the MUCH more expensive clean. Terrible isn’t it? But it goes on EVERY day. Sweettouch Carpet Cleaning has a no Hidden Fee Guarantee.
A genuine company will give you a fixed price promise guarantee – that means you will be given written/printed clear costs – and no pressure selling to a different service. You would normally receive the best possible service without underhand practices.
7# Does your carpet cleaner company have call back surveys?
Not all companies like to call you after the cleaning is done. Sweettouch Carpet Cleaning will call to make sure your service was done by a carpet cleaning professional and done right. Not only is it good to see what you actually think about your cleaning experience, but also to go over any issues or concerns you may have. This is a true outfit that cares about their customer and opinions. This would always be a free service and it really is of great benefit to both parties. If they won’t visit or want to charge, then you have to ask why. Do you really want them in your home? If after having asked your cleaning company these simple questions – and they do not respond positively to ALL of them, then you need to ask yourself – who really are these people?
So the moral of the story is you get what you pay for. It’s easy to weed them out – just try our Sweettouch 7 questions above – and see if they can answer any of them – or dismiss them as irrelevant! Sweettouch Carpet Cleaning is here to answer any questions you may have. So call us today at 602.702.9456 and get the Sweettouch 5 Star Service every time!